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Privacy Policy

Our privacy policy and how we use your data

Effective Date: 11 March 2026

Zed Haque Pty Ltd (ABN 47 647 964 887) ("we", "us", or "our") operates the SpeakNow platform, accessible at speakn0w.com ("Platform"). We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Our registered address is 9 Maple Tree Road, Westmead, New South Wales 2145, Australia.

This Privacy Policy explains how we collect, use, disclose, and store your personal information when you use the Platform.

1. Information We Collect

1.1 Information You Provide

We may collect personal information that you voluntarily provide when using the Platform, including:

  • Account information: name, email address, and password when you create an account.
  • Profile information: any additional details you add to your user profile.
  • Payment information: billing details processed through our third-party payment provider. We do not store your full credit card number on our servers.
  • Communications: messages, feedback, and support requests you send to us.
  • User content: any content you submit, upload, or create through the Platform.

1.2 Information Collected Automatically

When you access or use the Platform, we may automatically collect:

  • Device information: device type, operating system, browser type, and version.
  • Log data: IP address, access times, pages viewed, referring URL, and interactions with the Platform.
  • Cookies and similar technologies: as described in our Cookie Policy.

1.3 Information from Third Parties

We may receive information about you from third-party services you use to sign in or connect with the Platform (for example, social login providers), including your name, email address, and profile picture.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide, operate, and maintain the Platform and its features.
  • To create and manage your account and authenticate your identity.
  • To process payments and manage subscriptions.
  • To communicate with you, including sending service-related notices, updates, and support responses.
  • To improve, personalise, and develop the Platform based on usage patterns and feedback.
  • To detect, prevent, and address fraud, abuse, or security issues.
  • To comply with our legal obligations under Australian law.

3. Legal Basis for Processing

Under the Privacy Act 1988 (Cth), we collect and process personal information where:

  • It is reasonably necessary for one or more of our functions or activities.
  • You have consented to the collection and use.
  • It is required or authorised by or under an Australian law or a court/tribunal order.

4. Disclosure of Your Information

We may share your personal information with the following parties:

  • Service providers: trusted third parties that assist us in operating the Platform, including hosting, payment processing, analytics, and customer support (for example, Supabase, Stripe, and Vercel).
  • Professional advisers: lawyers, accountants, and auditors where necessary.
  • Law enforcement and regulators: where required by law, regulation, or legal process, or to protect our rights, property, or safety.
  • Business transfers: in connection with a merger, acquisition, or sale of all or part of our business.

We do not sell your personal information to third parties.

5. Overseas Disclosure

Some of our service providers may be located outside of Australia. Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure they comply with the APPs or are subject to a substantially similar privacy regime, in accordance with APP 8.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include:

  • Encryption of data in transit and at rest.
  • Access controls to limit who can access your personal information.
  • Regular security reviews and monitoring of our systems.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When your personal information is no longer required, we will take reasonable steps to destroy or de-identify it, in accordance with APP 11.2.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access: request access to the personal information we hold about you (APP 12).
  • Correction: request correction of any inaccurate, out-of-date, incomplete, irrelevant, or misleading personal information (APP 13).
  • Complaint: lodge a complaint if you believe your personal information has been handled in breach of the APPs.

To exercise any of these rights, please contact us at help@speakn0w.com. We will respond to your request within 30 days.

9. Complaints

If you are not satisfied with our response to your privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992
  • Post: GPO Box 5218, Sydney NSW 2001

10. Children's Privacy

The Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information as soon as practicable.

11. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to read the privacy policy of any third-party service you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated Privacy Policy on the Platform and updating the "Effective Date" above. Your continued use of the Platform after changes take effect constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: